ANKARTE LTD Operating since 2015

Privacy Policy

Ankarte Limited, (we) are committed to protecting your personal data and respecting your privacy.

Introduction

This policy (together with our Terms and Conditions) applies if you use our online E-commerce platform through our website or our app (the Platform). This policy also applies if you contact us or we contact you for any of our services accessible through the Platform.

This policy:

Sets out the different ways you interact with us and the types of personal data we collect.

Explains the reasons why we use the data we collect.

Explains when and why we will share personal data with third parties.

Explains the rights and choices you have when it comes to your personal data.

Important Information and Who We Are

Ankarte Limited is the controller and is responsible for your personal data (referred to as "Alphamega", "we", "us" or "our" in this policy).

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this policy, including any complaints or requests to exercise your legal rights, please contact the DPO using the details set out below.

DPO Contact details

Email address: kontakt@ankatreltd.eu

Postal address: 40 Kimonos str, 3095, Limassol, Cyprus

You have the right to make a complaint at any time to the Office of the Commissioner for Personal Data Protection (Commissioner), the Cyprus supervisory authority for data protection issues.

Changes to the privacy policy and your duty to inform us of changes

We keep our policy under regular review.

It may change and if it does, the new policy will be posted on the Platform and where appropriate, we will take steps to call it to your attention.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during our relationship with you.

Third party links

Our Platform may contain links to other websites operated by other organisations. These websites and any services that may be accessible through these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services. Please check these policies before you submit any personal data to these websites or use these services.

The Data We Collect About You

We may collect, use, store and transfer different kinds of personal data about you as follows:

Identity Data: first name, last name, username or similar identifier, the password you have chosen, your social family card details, your stick & win account details and any data provided to us when you speak with us on social media.

Contact Data: postal and billing address, email address, phone number and any data provided to us when you speak with us on social media.

Transaction Data: includes details about transactions performed such as information of a product bought, amount paid and where it was sent.

Financial Data: your bank account and payment card details.

Device Data: includes a unique device identifier, operating system and device used.

Usage Data: includes details of your use of the website and app.

User data: includes information about you as a user of our Platform, products and services.

Interaction data: includes information on your online behaviour on our Platform and information about when you click on one of our adverts and in general how you interact with our products and services.

Marketing and Communications Data: includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. This means that you cannot be identified. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We analyse the information collected about how people use our services. This is alongside feedback provided directly to us to troubleshoot and identify trends, usage, activity patterns, and to help us improve the quality of our services and provide you with targeted marketing. For example, we may analyse your shopping habits to determine how best to offer our products or products that are complementary to the products you have bought in the past.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

For customers that have signed up or will sign up for the Social Family Card or Stick & Win Schemes, and choose to user them on our Platform, we will also use your data in the ways covered in the privacy policies applicable to those schemes.

How Is Your Personal Data Collected?

We will collect and process the following data about you:

Information you give us. This is information (including Identity, Contact, and Marketing and Communications Data) you consent to giving us about you by filling in forms through the Platform, or by corresponding with us (for example, by email or chat). It includes information you provide when you sign up or register to use the Platform, download or register the Platform, subscribe to any of our services, share data via the Platform’s social media functions, enter a competition, promotion or survey, and when you report a problem with the Platform. If you contact us, we will keep a record of that correspondence.

Information we collect about you and your device. Each time you use our Platform we will automatically collect personal data including Device, and Usage Data. We collect this data using cookies and other similar technologies.

How We Use Your Personal Data

We will only use your personal data when the law allows us to do so. Most commonly we will use your personal data in the following circumstances:

Where you have consented before the processing.

Where we need to perform a contract, we are about to enter or have entered with you.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Where we need to comply with a legal or regulatory obligation.

See below for the types of lawful basis that we will rely on to process your personal data.

We will only send you direct marketing communications by email or text if we have your consent. You have the right to withdraw that consent at any time by contacting us.